ViennaTickets
With Trusted Shop Guarantee

Privacy Policy

Viennatickets.com Privacy Policy

 

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

 

What personal information do we collect from the people that visit our website?

 

When ordering or registering on our site, as appropriate, you may be asked to enter your name and email address in order to facilitate the request to book a ticket.

 

When do we collect information?

 

We collect information from you when you register on our site, place an order, respond to a survey, or Open a Support Ticket.

 

How do we use your information?

 

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter or respond to a survey in the following ways:

 

     • To improve our website in order to better serve you.

     • To quickly process your transactions.

     • To ask for ratings and reviews of services or products.

     • To follow up after correspondence in regard to support (email or phone inquiries).

 

How do we protect your information?

 

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all information you supply is encrypted via Secure Socket Layer (SSL) technology.

 

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

 

All transactions are processed through a gateway provider and are not stored or processed on our servers.

 

Do we use 'cookies'?

 

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, such as language preference which enables us to provide you with improved services.

 

Google Analytics

 

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.

 

Trusted Shops Trustbadge

 

We have integrated the Trusted Shops Trustbadge on this website in order to display our Trusted Shops Trustmark and offer the Trusted Shops products to customers after placing an order.

 

This serves the protection of our legitimate interests in the optimal marketing of our offer according to art. 6 (1) 1 lit f GDPR that are overriding in the process of balancing of interests. The Trustbadge and the advertised trust badge services are offered by Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne, Germany.

 

With every use of the Trustbadge, the web server automatically saves a so-called server log file which contains e.g. your IP address, the date and time of the request, the volume of data transferred and the requesting provider (access data), and documents the request. Those access data are not analysed and are automatically overwritten no later than seven days after the end of your website visit.

 

Other personal data are transferred to Trusted Shops only if you decide to use or have already registered to use Trusted Shops products after placing an order. In such a case, the contract concluded between you and Trusted Shops applies.

 

We use cookies to:

 

     • Help remember and process the items in the shopping cart.

     • To better understand website traffic and webpage usage

     • To display our trusted Shops trustmark and offer customers a way to rate us after placing an order

 

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies. You can opt out of all google analytics services by installing Googles Opt-out Browser Add-on. You can find this here.

 

If users disable cookies in their browser:

 

If you turn cookies off, some features will be disabled. Some of the features make your site experience more efficient and may not function properly.

 

Do we disclose the information we collect to Third-Parties?

 

We do not sell,trade, or otherwise transfer to outside parties your name, email address or any form or online contact identifier.

 

California Online Privacy Protection Act

 

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

 

According to CalOPPA, we agree to the following:

 

Users can visit our site anonymously.

Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.

Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.

 

You will be notified of any Privacy Policy changes:

 

     • On our Privacy Policy Page

 

You Can change your personal information:

 

     • By emailing us

     • By logging in to your account

 

How does our site handle Do Not Track signals?

 

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

 

COPPA (Children Online Privacy Protection Act)

 

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

 

We do not specifically market to children under the age of 13 years old.

 

Fair Information Practices

 

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

 

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur we will notify you via email

 

     • Within 7 business days

 

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

 

CAN SPAM Act

 

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

 

We collect your email address in order to:

 

     • Send information, respond to inquiries, and/or other requests or questions

     • Process orders and to send information and updates pertaining to orders.

    

To be in accordance with CANSPAM, we agree to the following:

 

     • Not use false or misleading subjects or email addresses.

     • Identify the message as an advertisement in some reasonable way.

     • Include the physical address of our business or site headquarters.

     • Monitor third-party email marketing services for compliance, if one is used.

     • Honor opt-out/unsubscribe requests quickly.

     • Allow users to unsubscribe by using the link at the bottom of each email.

 

If at any time you would like to unsubscribe from receiving future emails, you can email us at [email protected] and we will promptly remove you from ALL correspondence.


 

Contacting Us

 

If there are any questions regarding this privacy policy, you may contact us using the information below.

 

Viennatickets.com

Auerspergstrasse 1

Wien, Wien 1080

Österreich

[email protected]

 

Last Edited on 2018-05-24



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